OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
206 ratings and 116 comments received in the last 90 days.
03 July 2025
Lovely character lovely personality and would definitely recommend Paul to family friends and colleagues.
03 July 2025
Excellent
03 July 2025
Clear and detailed handover
02 July 2025
Everyone in the BMW centre were all helpful and friendly
01 July 2025
Matthew was brilliant at communicating everything to us for a smooth transaction and hand over
26 June 2025
Excellent service. Nicki Price dealt with everything we asked very professionally.
11 June 2025
Nothing was a bother .Everything I was told was spot on .Even the date of the car arriving
07 June 2025
Great service
02 June 2025
Guided through the required documentation, kept up to date re delivery times dates etc and a good handover
09 July 2025
Host on entry was fantastic as always. Gemma who looked after me kept me informed throughout
09 July 2025
Cannot fault the service received by Vertu BMW Sunderland
08 July 2025
Staff was curtious and helpful
05 July 2025
Gemma was first class, really helpful and even helped me sort the app out on my phone.
01 July 2025
Customer service is great
01 July 2025
Friendly efficient service.
26 June 2025
Really happy with care and attention given to the car post accident at the bmw service area. Special thanks to Rebecca Lloyd for arrangements of amazing loan cars and her attention. Also thanks to Agija who has been very kind as always
25 June 2025
Customer service was excellent and repairs were done very quickly.
25 June 2025
On inspection it was discovered I had a locking wheel nut missing . Very kindly they were all replaced and a service was done on my AC free of charge, amazing service.
24 June 2025
Very satisfied! Lauren was great and very helpful
05 July 2025
Ashley went above and beyond for us. Very happy with all the options she provided she's a credit to the company. Eileen the host super friendly making sure we were looked after. Gregg gave us an amazing deal he's down to earth and just a great guy