OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
217 ratings and 123 comments received in the last 90 days.
18 September 2025
Kyle at Vertu Sunderland was absolutely amazing - very attentive as soon as I arrived and the process was complete quickly and effectively. Cannot thank him enough!
13 September 2025
Everyone was helpful
13 September 2025
Very happy, everything is taken care of and I've been kept in the loop of what is happening and when.
11 September 2025
Fantastic customer service, everything explained in plenty of detail. Simple process with the use of QR codes and signing online via text messages and emails.
09 September 2025
Smooth handover
09 September 2025
A fantastic service. During the hand over Kyle explained everything. He went above and beyond to ensure i felt comfortable before driving away. This was really appreciated.
09 September 2025
Very satisfied. Excellent customer service from Kyle.
06 September 2025
When collecting my car, the team made the experience smooth and enjoyable. They took the time to explain everything clearly, answered my questions, and even helped set up the car for me. I left feeling fully satisfied and confident.
04 September 2025
The service was excellent. The staff were incredibly friendly, professional and went out of their way to be helpful, which made the whole experience of buying my BMW smooth and enjoyable.
21 September 2025
Very helpful
20 September 2025
Everything was done smoothly
20 September 2025
Five star service from Layna Burns. What a pleasure to meet this lady. Went all the way to keep me informed about my car.
18 September 2025
As above
18 September 2025
Work carried out to an excellent standard
18 September 2025
An additional job I gave consent to complete was marked as declined and left, I feel this should have been mentioned on collection along with the reason. I wasn't aware until I got home and read through the paper work. I now have to deal with this.
17 September 2025
Lauren went over and above helping set up app
16 September 2025
Lauren was excellent,although I had to ring up about the mileage shown on the invoice which was miles out .The car cleaning was terrible I realise its for free but if you are going to do it let's have it right or not at all.
16 September 2025
Took 3 visits to find issue but fixed once diagnosed.
16 September 2025
The overall experience was to be recommended.
18 September 2025
Again took the time to show the car main functions and nothing was a bother